App Support
Cinderspire: Arcade Collection
27 mini-games and a 53-stage campaign that plays offline.
Get help
Have a question about Cinderspire, or something is not working? Email us — a real person reads every message.
Email is our only support channel — there is no phone line, live chat or contact form, so writing to the address above is the fastest way to reach us. To help us answer on the first reply, please include your device model (for example iPhone 13 or Pixel 7), your iOS or Android version, and what you were doing when the problem happened.
What Cinderspire does
Cinderspire: Arcade Collection brings 27 mini-games together in one campaign of four worlds and 53 stages. You work your way through the campaign one stage at a time, or play any of the 27 games on its own; the coins you earn in every game add up to one shared total.
This version shows no ads and offers no in-app purchases. It needs no account and no internet connection.
Frequently asked questions
Tap a question to open the answer.
Are there ads or in-app purchases?
No. This version of Cinderspire: Arcade Collection shows no ads and offers nothing to buy. All 27 games, the whole campaign and the daily reward are available to every player; campaign worlds open as you clear stages.
Does the game need an internet connection?
No. All 27 games, the campaign and the daily reward work offline, and the app makes no internet connections on its own. Only two links open a web page, and only when you tap them: Privacy Policy in the settings and the Cinderspire link at the bottom of the game list.
Where is my data stored?
Your campaign progress and game settings are stored on your device, inside the app. There is no account to create and no password to remember.
We do not collect personal data about you, and we do not sell data. Because the data lives on your device, deleting the app deletes it with the app — so if something matters to you, keep your own copy.
The app crashes, or a feature does not work — what should I do?
Three quick things fix most of it:
- Update to the latest version of Cinderspire in the App Store or Google Play — the fix may already be out.
- Fully close the app and reopen it; if that does not help, restart your device.
- Check that your device has enough free storage.
Still broken? Email us at support@playtools.top and include:
- Your device model (for example iPhone 13, Pixel 7).
- Your iOS or Android version.
- The app version, if you can find it in the app's settings.
- What you tapped just before it went wrong — and a screenshot if you have one.
That is usually enough for us to reproduce the problem straight away.
I lost my campaign progress
Campaign progress is saved on the device, so removing the game or switching to a new device starts a fresh campaign.
If progress disappeared without you deleting anything, email us with your device model and OS version and tell us the last stage you reached.
Privacy and terms
The documents that apply to your use of this app.
Still need help?
If your question is not answered above, write to us directly.
Email Cinderspire support
Have a question about Cinderspire, or something is not working? Email us — a real person reads every message.
Please include your device model and your iOS or Android version — that is usually all we need to work out what went wrong. We read and answer every email ourselves.