Cinderspire: Campaign Arcade

Purchases are tied to the store account that paid for them, so you can bring them back on a new device or after reinstalling.

1. Sign in to the device with the same Apple ID (iOS) or same Google account (Android) that made the purchase.
2. Open Cinderspire and go to the Settings or Remove Ads screen.
3. Tap Restore Purchases.
4. Fully close the app and open it again.

If it still does not come back, email us and tell us which store you bought from and roughly when — we will help you sort it out.

Cinderspire does not have any subscriptions — its only in-app purchase is a one-time payment, so there is nothing recurring to cancel. If you are looking for a subscription from one of our other apps, here is where to manage it.

On iPhone or iPad:

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select the subscription, then tap Cancel Subscription.

You can also go straight there in a browser: Manage your Apple subscriptions.

On Android:

1. Open the Google Play Store.
2. Tap your profile picture, top right.
3. Tap Payments & subscriptions → Subscriptions.
4. Select the subscription, then tap Cancel subscription.

Cinderspire does not currently offer a free trial, and it has no subscription that could renew. If you see a trial offer in another of our apps, this is how it works.

To avoid being charged, cancel at least 24 hours before the trial ends. Cancelling during a trial still lets you use the app for the rest of the trial period.

You cancel a trial exactly the same way you cancel a subscription — see the question above. Your store account shows the exact date the trial ends.

Refunds are handled by the store you bought from, not by us. We never see your card details and we cannot issue or reverse a payment — only Apple or Google can do that.

• Apple (App Store): go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose Request a refund.
• Google (Play Store): open the Play Store, go to your order history under Payments & subscriptions, find the purchase and request a refund there.

If you are asking for a refund because something is broken, please email us as well. We would much rather fix the problem — and if we can, you may not need the refund at all.

Your campaign progress and game settings are stored on your device, inside the app. There is no account to create and no password to remember.

We do not collect personal data about you, and we do not sell data. Because the data lives on your device, deleting the app deletes it with the app — so if something matters to you, keep your own copy.

The free, ad-supported version of Cinderspire shows ads served by third-party ad networks, which process limited device information in order to deliver those ads. What they handle is described in our Privacy Policy.

Three quick things fix most of it:

1. Update to the latest version of Cinderspire in the App Store or Google Play — the fix may already be out.
2. Fully close the app and reopen it; if that does not help, restart your device.
3. Check that your device has enough free storage.

Still broken? Email us at support@playtools.top and include:

• Your device model (for example iPhone 13, Pixel 7).
• Your iOS or Android version.
• The app version, if you can find it in the app's settings.
• What you tapped just before it went wrong — and a screenshot if you have one.

That is usually enough for us to reproduce the problem straight away.

Campaign progress is saved on the device, so removing the game or switching to a new device starts a fresh campaign. Your Remove Ads purchase is separate — it is tied to your store account and comes back with Restore Purchases.

If progress disappeared without you deleting anything, email us with your device model and OS version and tell us the last stage you reached.