AudiFusion Pro: Music & EQ

Purchases are tied to the store account that paid for them, so you can bring them back on a new device or after reinstalling.

1. Sign in to the device with the same Apple ID (iOS) or same Google account (Android) that made the purchase.
2. Open AudiFusion Pro and go to the Settings or Settings screen.
3. Tap Restore Purchases.
4. Fully close the app and open it again.

If it still does not come back, email us and tell us which store you bought from and roughly when — we will help you sort it out.

Subscriptions are managed by Apple or Google, not inside AudiFusion Pro — so you cancel them in the store, and the cancellation takes effect immediately on your side.

On iPhone or iPad:

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select the subscription, then tap Cancel Subscription.

You can also go straight there in a browser: Manage your Apple subscriptions.

On Android:

1. Open the Google Play Store.
2. Tap your profile picture, top right.
3. Tap Payments & subscriptions → Subscriptions.
4. Select the subscription, then tap Cancel subscription.

A free trial gives you full access for the trial period at no charge. You are only charged when the trial ends — at which point the subscription starts automatically at the price shown when you signed up.

To avoid being charged, cancel at least 24 hours before the trial ends. Cancelling during a trial still lets you use the app for the rest of the trial period.

You cancel a trial exactly the same way you cancel a subscription — see the question above. Your store account shows the exact date the trial ends.

Refunds are handled by the store you bought from, not by us. We never see your card details and we cannot issue or reverse a payment — only Apple or Google can do that.

• Apple (App Store): go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose Request a refund.
• Google (Play Store): open the Play Store, go to your order history under Payments & subscriptions, find the purchase and request a refund there.

If you are asking for a refund because something is broken, please email us as well. We would much rather fix the problem — and if we can, you may not need the refund at all.

Your player settings, equaliser presets and headphone profiles are stored on your device, inside the app. There is no account to create and no password to remember.

We do not collect personal data about you, and we do not sell data. Because the data lives on your device, deleting the app deletes it with the app — so if something matters to you, keep your own copy.

The full details are in our Privacy Policy. If you have a question it does not answer, email us and ask — we will answer plainly.

Three quick things fix most of it:

1. Update to the latest version of AudiFusion Pro in the App Store or Google Play — the fix may already be out.
2. Fully close the app and reopen it; if that does not help, restart your device.
3. Check that your device has enough free storage.

Still broken? Email us at support@playtools.top and include:

• Your device model (for example iPhone 13, Pixel 7).
• Your iOS or Android version.
• The app version, if you can find it in the app's settings.
• What you tapped just before it went wrong — and a screenshot if you have one.

That is usually enough for us to reproduce the problem straight away.

Check that playback is running through AudiFusion Pro itself rather than another app, that the equaliser is switched on, and that any system-level audio effect on your device or headphones is not overriding it.

Some Bluetooth headphones apply their own processing. If the effect is still missing, email us with your device model, your headphone model and your OS version.